Frequently asked questions

Yes — HiReceptionist uses advanced voice AI with sub-500ms response time, making conversations feel natural and immediate. Most callers don't realize they're talking to AI. You can choose whether to disclose it or not. Multiple natural voice options are available, including Indian English accents.

Yes. Simply set up call forwarding from your current number to your HiReceptionist number. It takes about 2 minutes in your phone carrier settings. Your callers continue to dial the same number they always have — nothing changes on their end.

Yes. We support US numbers via Twilio, Indian (+91) numbers via Exotel, and international numbers. Multiple voice options are available, including Indian English. Pricing is in USD.

Your receptionist pauses until the next billing cycle. There are no overage charges or surprise bills — ever. If you regularly exceed your plan limit, you can upgrade to a higher plan at any time from your dashboard.

Yes, with Google Calendar integration (available on Pro plan and above). The AI checks your real-time availability, offers open slots to the caller, and books when the caller confirms. You receive an instant notification and the event appears directly in your calendar.

You can configure urgent call forwarding to your personal number. The AI recognises when to escalate — emergency situations, VIP callers, or when a caller explicitly asks to speak with a human. You stay in control of when it hands off.

Voicemail records a message and hopes the caller waits for a callback. HiReceptionist has a real conversation — it answers questions, collects information, books appointments, and sends you an instant summary after every call. Research shows 85% of callers who hit voicemail never call back.

Yes. All data is encrypted in transit (TLS) and at rest. Call recordings are opt-in only — the AI doesn't record unless you explicitly enable it. Our database uses row-level security so users can only access their own data. You can export or delete everything from your dashboard at any time.

Yes. No contracts, no cancellation fees. Cancel from your dashboard in one click. Your subscription remains active until the end of your current billing period — you're never cut off mid-month.

Yes. Every new account gets a 7-day free trial with 10 minutes of live calls included. No credit card required. You get full access to all Starter plan features during the trial.

Yes — you can connect your WhatsApp number to receive instant call summaries after every call. It's a feature unique to HiReceptionist — no other AI receptionist offers this. Setup takes under 2 minutes from your dashboard.

Yes. You can configure any receptionist to respond in Spanish, English, or both. When bilingual mode is on, your receptionist detects the caller's language automatically and responds in kind.

You can configure emergency keywords (like 'gas leak', 'burst pipe', 'urgent') and a transfer number. When your receptionist detects an emergency, it says 'let me connect you right away' and immediately transfers the call to your phone — day or night.

Yes to both. HiReceptionist integrates natively with HubSpot (contacts and call activity sync automatically) and Microsoft Outlook / 365 (appointment booking directly into your calendar). Google Calendar, GoHighLevel, and Slack are also supported.