Call Recordings, Diarized Transcripts & Search
Never wonder what a customer said. Review full call audio, read clean dual-speaker transcripts, search through thousands of conversations with PostgreSQL indexing, and export records in one click.
Quick Answer: How it works
Every inbound call is recorded and transcribed in real time. The transcript separates what the AI said from what the caller said. On Pro and Business plans, all transcripts are indexed via full-text search so you can locate any phrase or caller name in seconds, or export all call metadata to CSV for your CRM or accounting team.
Audio + Text Synchronization
Clear, diarized conversations at a glance
Traditional phone trees leave you guessing. HiReceptionist logs exact timestamps, speaker roles, and caller intent tags so your team can take action immediately without listening to 10 minutes of audio.
Inbound Call · 2m 14s
Sep 18, 2:34 PM · +1 (555) 382-9104
Thank you for calling Apex Wellness Clinic! My name is Ava. How can I help you today?
Hi Ava, I was wondering if Dr. Chen has any openings this Friday afternoon for a physical therapy follow-up?
Dr. Chen has openings this Friday at 2:00 PM and 4:15 PM. Would either of those times work for you, Sarah?
4:15 PM would be perfect. Please book that for me.
Full Control & Visibility
Built for precision, compliance, and search
Every conversation is retained with exact transcripts, timestamps, and customer contact data.
High-Fidelity Audio Recordings
Listen back to exact caller tone, nuance, and spoken instructions directly in your dashboard media player.
Dual-Speaker Diarization
Clearly labels each conversation turn between your AI receptionist and the customer for seamless readability.
PostgreSQL Full-Text Search
Indexed search lets you find specific terms, product inquiries, address confirmations, or complaints across thousands of calls.
1-Click CSV & Audit Export
Export structured call logs, durations, sentiment tags, and full text transcripts for client reporting or compliance records.
Bank-Grade TLS & RLS Security
All audio and text records are protected by PostgreSQL Row-Level Security (RLS) ensuring strict tenant isolation.
Privacy & Opt-In Governance
Configurable recording announcements ensure compliance with single-party and two-party consent jurisdictions.
Plan availability
Review audio recordings on every plan. Unlock full-text search and CSV data exports on Pro and Business.
$19 / mo
Core audio listening and email summaries for solo professionals.
- Call audio recordings
- Dual-speaker transcripts
- Instant email summaries
- Full-text transcript search
- 1-click CSV data export
$49 / mo
Full transcript indexing and CSV export for growing clinics and offices.
- Call audio recordings
- Dual-speaker transcripts
- Instant email summaries
- Full-text transcript search
- 1-click CSV export (/api/calls/export)
$99 / mo
High-volume search, compliance archiving, and custom CRM webhooks.
- Call audio recordings
- Dual-speaker transcripts
- Instant email summaries
- Unlimited transcript search
- 1-click CSV export + Webhook relay
Frequently asked questions about recordings & search
Are call audio recordings stored automatically?
Yes. HiReceptionist captures audio for every inbound phone call and generates an instant dual-speaker transcript. Recordings are securely stored with encryption at rest and can be listened to or reviewed anytime in your dashboard.
What is dual-speaker diarization?
Diarization separates what the AI receptionist said from what the human caller said into cleanly demarcated dialogue turns (AI vs. Caller), making conversations effortless to scan, audit, and verify.
How does full-text transcript search work?
HiReceptionist indexes all spoken words using PostgreSQL full-text search (tsvector). You can search for specific customer keywords, policy inquiries, medical concerns, or caller names and retrieve matching calls in milliseconds.
Can I export my call logs and transcripts to CSV or Excel?
Yes. On Pro and Business plans, you can export your call logs, transcripts, caller metadata, and captured lead fields with a single click via our secure CSV export endpoint.
Which plans include call recordings and transcript search?
Call audio recordings and email summaries are included on all plans (Starter, Pro, Business). PostgreSQL full-text transcript search and 1-click CSV data export are unlocked on the Pro ($49/mo) and Business ($99/mo) plans.
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