Webhooks & Zapier Integration
Connect your AI voice receptionist to Zapier, Make, HubSpot, Salesforce, and custom HTTP endpoints. Stream call transcripts, caller details, and appointment leads in real time with HMAC-signed webhooks.
Quick Answer: How it works
When a phone call concludes, HiReceptionist immediately sends an HTTP POST event to your configured webhook URL. The payload contains the caller’s phone number, name, transcript summary, and captured intent. You can forward this directly into your existing CRM, ticketing system, or internal workflow pipelines.
Real-Time Event Architecture
From call completion to your CRM in milliseconds
Customer finishes call with AI
The AI receptionist handles the caller, books the appointment or captures the lead, and generates a structured summary.
Instant signed event dispatched
HiReceptionist computes an HMAC-SHA256 signature and posts the full JSON payload to your endpoint in under 200ms.
Your stack updates in real time
Zapier, Make, or your server receives the lead, updates your CRM, triggers SMS alerts to technicians, or logs the record in Sheets.
Developer Ready
Structured, predictable JSON payloads
Every event delivers clean, type-safe data. No scraping or regex required. Easily map caller phone numbers, extracted intent, urgency levels, and appointment details to any custom API.
{
"event": "call.completed",
"call_id": "call_98a72e10bc",
"created_at": "2026-09-18T14:34:02Z",
"caller": {
"phone": "+15553829104",
"name": "Sarah Miller",
"is_recurring": true
},
"summary": "Sarah called to book a physical therapy follow-up with Dr. Chen.",
"intent": "appointment_booking",
"urgency": "medium",
"duration_seconds": 134,
"appointment": {
"date": "2026-09-22",
"time": "16:15",
"service": "Physical Therapy Follow-Up"
},
"transcript_snippet": "AI: Thank you for calling... User: Friday at 4:15 PM..."
}Enterprise Reliability
Built for robust integrations & automation
Instant Zapier & Make Relay
Paste a Zapier Catch Hook URL and connect your phone lines to over 5,000+ business applications in seconds.
HMAC-SHA256 Signatures
Every outgoing HTTP request is signed with a secret key in X-HiReceptionist-Signature to guarantee origin integrity.
Automated Retry Queue
Failures are retried automatically with exponential backoff so no valuable customer lead is ever dropped.
Comprehensive JSON Payloads
Includes parsed caller contact data, full transcript, sentiment tags, call duration, and appointment metadata.
Real-Time Delivery Logs
Inspect exact request bodies, response status codes, delivery durations, and error messages directly from your dashboard.
Direct CRM & Database Ingestion
Stream events directly to custom PostgreSQL, Supabase, Node.js, Python, or Go endpoints without third-party tools.
Transparent plan quotas
Webhook endpoints and API connectivity are gated strictly by plan tier.
$19 / mo
Email summaries and lead capture without automated webhook dispatch.
- Instant email summaries
- Lead contact capture
- Custom webhook endpoints (0)
- Zapier / Make relay integration
$49 / mo
Essential automation for practices routing calls into Zapier or Make.
- 1 Custom Webhook Endpoint
- Zapier Catch Hook relay
- HMAC-SHA256 signature verification
- Automated delivery retry queue
$99 / mo
Multi-endpoint routing and custom API integrations for advanced teams.
- 3 Custom Webhook Endpoints
- 5 Custom API Endpoints
- Multi-endpoint parallel dispatch
- Priority execution logging
Frequently asked questions about webhooks & Zapier
What events can HiReceptionist trigger via webhooks?
HiReceptionist fires real-time webhook payloads for key lifecycle events: call.completed (with full audio link, transcript, and AI summary), lead.captured (with caller name, phone, email, and intent), and appointment.requested.
Can I connect HiReceptionist to Zapier and Make without writing code?
Yes. Simply copy a Zapier Catch Hook or Make.com webhook URL, paste it into your HiReceptionist dashboard, and test fire a payload. You can immediately map caller data to HubSpot, Salesforce, Google Sheets, or Slack.
How are webhook requests secured?
Each webhook payload includes an HMAC-SHA256 signature in the X-HiReceptionist-Signature header computed with your webhook secret, allowing your backend to verify payload authenticity and prevent tampering.
What happens if my server is down or returns a 500 error?
HiReceptionist automatically retries failed deliveries with exponential backoff and records the HTTP response status, headers, and delivery latency in your dashboard logs for easy debugging.
Which plans include webhooks and Zapier automation?
Custom webhooks and Zapier relay integrations are available on the Pro plan (1 webhook endpoint) and Business plan (up to 3 webhook endpoints and 5 custom API endpoints).
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